Our filters are made-to-order and shipped throughout the U.S. via Fed-Ex and UPS Ground. Due to variable factory turn-around times, please allow 5-10 days for shipping from the time you place your order.
Air Care filters are shipped via FED-EX for a flat $9.99 for ALL ORDERS (no matter how many filters you order) All BoAir and Austin Air products include FREE SHIPPING.
Refund, Returns and Cancellation Policies:
Your satisfaction is guaranteed. If you are unhappy with your filter, you can return it for a full refund within 30 days of purchase (shipping charges to return the filter to us are not refundable.) Filter must be returned to us in acceptable condition (not damaged or contaminated). Filters that are not returned in acceptable condition will be subject to restocking fee or no refund.
You must contact us in order to receive an RMA # and complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
If filter arrives damaged, we will file a claim with the delivery company and ship out a new filter. We just ask that you keep the damaged filter for 2 weeks in case the delivery company requests to see it.
Please double check your custom sized filter measurements as custom sizes cannot be returned if they are ordered wrong. We will be glad to replace any custom sized filters that are damaged in shipping.